Our returns labels cost £3.95 per label, which is deducted from your refund.
If returning a product received broken or damaged, please contact our Customer Services team who can assist with your return.
Follow these steps to process your return:
Delivery & Returns
- We only process orders Monday to Friday, not week-ends
- Orders placed before 14.00 Monday - Friday will will be dispatched same day. If an order is placed between 14.00 - 16.00 Monday - Friday we will do our best to dispatch same day but at busier times of the year (Halloween, Christmas) they may be dispatched next working day
- Orders received after 16.00 Monday - Friday will be dispatched next working day
- Orders placed after 16.00 on Friday will be dispatched next working day (Monday)
DELIVERY (UK)
We provide 3 delivery options at the checkout
- 1) Free Standard Delivery - Royal Mail Tracked 48. Delivery estimated within 3-4 working days from date of dispatch. This is a delivery aim not a guarantee. Safeplace option available (eg secure porch, neighbour)
- 2) Express Delivery (£6.95) - Royal Mail Tracked 24. Delivery within 1-2 working days from date of dispatch. Safeplace option available. A signature may be requested for high value orders
- 3) Express 24hr Guaranteed Delivery (£9.95) - Royal Mail Special Delivery. Delivery guaranteed before 2pm next working day from date of dispatch. This delivery service requires a signature upon receipt for proof of delivery. Text alerts will be received from Royal Mail if a mobile number is provided. If a delivery is unsuccessful, Royal Mail will attempt to deliver again the next working day
RETURNS (UK)
We are fully compliant with The Consumer Contracts Regulations 2014.
- You are responsible for taking care of goods received whilst in your possession.
- Any item received in sealed packaging must not be opened unless you intend to keep it.
- Items must be in the original condition and with all the original manufacturer packaging and accessories included where applicable. Any item to be returned must be in a re-saleable condition without having been damaged, worn or used in any way
- The manufacturer picture header card insert in the costume or wig bag must be returned with no damage or tears and must come back with the goods
- For hygiene reasons wigs, tights and jewellery cannot be returned for a refund unless still sealed (unopened) in their original packaging
- When you return an item, please include a copy of your invoice and the reason for return.
- You are responsible for any returned goods. We recommend using a tracked delivery service. Please obtain and keep the Post Office receipt as this proof of postage may be required at a later date
- We regret that any Guaranteed, Express or courier delivery charges cannot be refunded if an item is returned, unless the item was faulty originally
- We will try to refund you as quickly as possible and process the refund within 1-2 working days of receiving your return. This does not affect your statutory rights as a consumer.
- If any goods are returned which do not adhere to our Terms and Conditions we will contact you to discuss further.
- Faulty goods must be returned for inspection before a refund can be issued. If a replacement is needed in a hurry we strongly recommend you place a new order and send the original item back as soon as possible for a refund.
- Any faults or damage in transit should be notified to us in writing preferably at the time of receipt. As a consumer you have 30 days in which to notify us from the date of receipt. The item must not be used or worn in that time if a refund is required.
- Please send any returns to us at:
A2Z Fancy Dress - Returns Dept.
Unit 17, Bay 9 Alexandria Industrial Estate
Sidmouth
Devon
EX10 9HL
UNITED KINGDOM
- Our Return Labels
- We also offer the opportunity to download one of our own Royal Mail Tracked 48 pre-paid return labels
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- For more information please contact us on 07539 734012 or email us at teresa@a2z-kids.co.uk
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