Returns Policy

Returning or Exchanging Goods

  • We are fully compliant with The Consumer Contracts Regulations 2014.
  • You are responsible for taking care of goods received whilst in your possession.
  • Any item received in sealed packaging must not be opened unless you intend to keep it.
  • It must be in the original condition and with all the original manufacturer packaging and accessories included where applicable. Any item to be returned must be in a re-saleable condition without having been damaged, worn or used in any way
  • The manufacturer picture header card must be returned with no damage or tears and must come back with the goods
  • For hygiene reasons wigs, tights and jewellery cannot be returned for a refund unless still sealed (unopened) in their original packaging
  • When you return an item, please include a copy of your invoice and the reason for return.
  • You are responsible for any returned goods. We recommend using a tracked delivery service. Please obtain and keep the Post Office receipt as this proof of postage may be required at a later date
  • We regret that any guaranteed, express or courier delivery charges cannot be refunded if an item is returned, unless the item was faulty originally  
  • We will try to refund you as quickly as possible and process the refund within 7-14 working days of receiving your return. This does not affect your statutory rights as a consumer.
  • If any goods are returned which do not adhere to our Terms and Conditions we will contact you to discuss further.
  • Faulty goods must be returned for inspection before a refund can be issued. If a replacement is needed in a hurry we strongly recommend you place a new order and send the original item back as soon as possible for a refund.
  • Any faults or damage in transits should be notified to us in writing preferably at the time of receipt. As a consumer you have 30 days in which to notify us from the date of receipt. The item must not be used or worn in that time if a refund is required.


How To Return Goods

  • Please return the items in their original condition and packaging, with all tags and labels including the manufacturer header still intact, to the address below.
  • Please obtain proof of postage (free certificate from Post Office).  Please ensure that the returned items are suitably wrapped to ensure protection while in transit. 
  • Please include an accompanying note explaining the reason for the return so that we can process your return and if necessary, contact you again.
  •  You may use your original Invoice for this purpose. Please write the reason for the return on the Invoice and enclose it with the returned goods.
  • We will refund you as promptly as possible, but usually within 7 working days of the goods being returned to us.
  • If you wish to discuss any matter with us before returning the goods, please ring us on (01395) 233 860 or email

         A2Z KIDS LTD.

         RETURNS DEPT.
         EX5 1AY