Delivery & Returns

WE ONLY PROCESS ORDERS MONDAY-FRIDAY.
ANY ORDERS RECEIVED AFTER 16:00PM FRIDAY WILL BE PROCESSED THE NEXT WORKING DAY (MONDAY).

DELIVERY (UK)

• Free Standard Delivery - 2-4 working days of placing order.
• Economy Delivery (£2.95) - 2-4 working days of placing order.
• Standard Tracked Delivery (£6.95) - 2-3 working days of placing order.
  
• Express Tracked Delivery (£9.95) - 1-2 working days of placing order.

DELIVERY (INTERNATIONAL - EU)

• Standard Delivery (£12.95) - 5-7 working days of placing order. Please note this is only a guideline.

RETURNS (UK)

• We are fully compliant with The Consumer Contracts Regulations 2014.
• You are responsible for taking care of goods received whilst in your possession.
• Any item received in sealed packaging must not be opened unless you intend to keep it.
• It must be in the original condition and with all the original manufacturer packaging and accessories included where applicable. Any item to be returned must be in a re-saleable condition without having been damaged, worn or used in any way
• The manufacturer picture header card must be returned with no damage or tears and must come back with the goods
• For hygiene reasons wigs, tights and jewellery cannot be returned for a refund unless still sealed (unopened) in their original packaging
• When you return an item, please include a copy of your invoice and the reason for return.
• You are responsible for any returned goods. We recommend using a tracked delivery service. Please obtain and keep the Post Office receipt as this proof of postage may be required at a later date
• We regret that any guaranteed, express or courier delivery charges cannot be refunded if an item is returned, unless the item was faulty originally  
• We will try to refund you as quickly as possible and process the refund within 7-14 working days of receiving your return. This does not affect your statutory rights as a consumer.
• If any goods are returned which do not adhere to our Terms and Conditions we will contact you to discuss further.
• Faulty goods must be returned for inspection before a refund can be issued. If a replacement is needed in a hurry we strongly recommend you place a new order and send the original item back as soon as possible for a refund.
• Any faults or damage in transits should be notified to us in writing preferably at the time of receipt. As a consumer you have 30 days in which to notify us from the date of receipt. The item must not be used or worn in that time if a refund is required.

RETURNS (INTERNATIONAL - EU)

• We are fully compliant with The Consumer Contracts Regulations 2014.
• You are responsible for taking care of goods received whilst in your possession.
• Any item received in sealed packaging must not be opened unless you intend to keep it.
• It must be in the original condition and with all the original manufacturer packaging and accessories included where applicable. Any item to be returned must be in a re-saleable condition without having been damaged, worn or used in any way
• The manufacturer picture header card must be returned with no damage or tears and must come back with the goods
• For hygiene reasons wigs, tights and jewellery cannot be returned for a refund unless still sealed (unopened) in their original packaging
• When you return an item, please include a copy of your invoice and the reason for return.
• You are responsible for any returned goods. We recommend using a tracked delivery service. Please obtain and keep the Post Office receipt as this proof of postage may be required at a later date
• We regret that any guaranteed, express or courier delivery charges cannot be refunded if an item is returned, unless the item was faulty originally  
• We will try to refund you as quickly as possible and process the refund within 7-14 working days of receiving your return. This does not affect your statutory rights as a consumer.
• If any goods are returned which do not adhere to our Terms and Conditions we will contact you to discuss further.
• Faulty goods must be returned for inspection before a refund can be issued. If a replacement is needed in a hurry we strongly recommend you place a new order and send the original item back as soon as possible for a refund.
• Any faults or damage in transits should be notified to us in writing preferably at the time of receipt. As a consumer you have 30 days in which to notify us from the date of receipt. The item must not be used or worn in that time if a refund is required.

• Please send any returns to us at:

          A2Z Kids Ltd. - Returns Dept.
          Unit 14 Woodbury Business Park
          Woodbury
          Devon
          EX5 1AY.

          UNITED KINGDOM

• For more information please contact us on 01395 233860 or email us at sales@a2z-kids.co.uk