Welcome to the A2Z Kids Customer Services pages.

Here you will find all you need to know about shopping with us and what to do if you need to contact us for any reason after you have made a purchase.

Either scroll down through all the information listed here or use the section index on the left hand side of the page to go straight to the relevant customer information that you require.

Online Shopping

You can shop online with a2z kids using the following methods:

 Quick Search 

If you know what you want just key in the word or phrase in the "quick search" box at the top of the home page. Clicking on the arrow alongside will display all the products available that are associated with the key word inserted.

Browse by Category

You can also browse all our products by using the categories at the top of the homepage. Just hover the cursor over the category headings to see the detailed sub-categories. Then just click on the sub-category you want and see the results displayed. Alternatively, if you prefer you can use the category navigation bar on the left hand side of the web page.

Theme Search 

If you are shopping with a theme (eg Wild Animal) or top brand (eg Star Wars) in mind use our Theme Search (A-Z) at the top right hand corner of the page to go quickly to the items you want.

Character Search 

If you are shopping for a specific costume for a character (eg Batman) use the Character Search (A-Z) facility located at top right hand corner to help you get to all the relevant items as quickly as possible.

Customise Your Shopping Experience 

You can customise the way you shop with us by using these available options:

Hide/Show All Features:

• Top Brands
• Recently Viewed
• New Arrivals
• Best Sellers 

Grid/List View: 

This gives you the option to display results in list or grid format

Compare:

Compare up to 4 items by tagging them in the facility provided and click on the "Compare" button at the top of the list.

Sort item results:

• Number on page
• Popularity
• Alphabetically (A-Z, Z-A)
• Price (Low to High; High to Low)

When you have identified the items you want to purchase, just add them to your basket and either continue shopping or proceed to the checkout via the online instructions.

Delivery

 

Standard UK (3 - 5 Day) Tracked Delivery (£3.95)

Please allow 3 -5 working days for delvery from date of order. Normally, your order will be DISPATCHED within 2 working days, subject to item availability, although we try our best to dispatch on the date of receipt, providing your order is received before 1pm. We use Royal Mail Tracked Delivery for all UK postal addresses.

Features of this service:

• 3 Day target delivery (4 days in rural areas)
• Trackable at 4 points within the Royal Mail delivery network

PLEASE NOTE THAT THIS IS NOT A GUARANTEED DELIVERY SERVICE AND WE CAN ONLY ESTIMATE THE DELIVERY TIMESCALE OF 3 - 5 WORKING DAYS. IF YOUR ORDER IS NOT DELIVERED AFTER 3 DAYS, PLEASE RING US (tel: 01395 233 860) FOR THE TRACKING DETAILS AND CHECK WITH YOUR LOCAL SORTING OFFICE..

We also offer the Royal Mail "Safeplace" delivery option which allows you to specify a safe place for the postman to leave your order if you are not in to receive it. Safeplace options can be specified during the checkout process for your convience, but are left at the customers own risk.

Please note that If the postman is unable to deliver your order due to it being too large to go through the letterbox or due to no "safeplace" being specified, your package will be taken back to your local Royal Mail sorting office where it can be collected. Take the "While you were out" card left by the postman and some ID to the sorting office and you will be given your package. If you did not receive a card please call us on 01395 233 860 for the Royal Mail package reference number.

Guaranteed 48 Hour UK Delivery (£6.95)

Guaranteed 48 Hour UK delivery is available (including Saturday) for orders placed before 1.00pm. We use UK Mail and Royal Mail Tracked Next Day Delivery for all 48 Hour deliveries.

No Guaranteed 48 Hour UK deliveries can be processed over weekends for Tuesday delivery as the distribution department is closed.

Guaranteed Next Day UK Delivery (£9.95)

Guaranteed next working day UK delivery (including Friday orders for Saturday delivery) is available for orders placed before 1.00pm.

We will do our best to process orders received online AFTER 1pm, however, we CANNOT GUARANTEE this and it is advisable to phone us on 01395 233 860 to check whether this can be done. We use Parcelforce for next day orders. These are guaranteed to be delivered before 1pm the next day, Monday - Friday only and a signature is required on receipt. Saturday delivery is available for orders placed on Friday before 1pm. For this we use Royal Mail " Special Delivery" for delivery by 1pm on Saturday. This service is available for residential addresses only and not Business addresses. A signature is required on receipt.

No Guaranteed Next Day deliveries can be processed on Saturdays or Sundays for Monday delivery as the distribution department is closed.

Standard "Small Packet" EC Delivery (£9.95) 

This service includes all of the following Western European shipping regions:
Austria, Belgium, Denmark (incl. Faroe Islands & Greenland), Finland, France (incl. Andorra, Corsica & Monaco), Germany, Greece, Iceland, Irish Republic, Italy (inc. San Marino & Vatican City), Luxembourg, Netherlands, Norway (inc. Spitzbergen), Portugal (inc. The Azores & Madeira), Spain, Swizterland (incl. Liechtenstein).
For all other European or other shipping regions outside of the United Kingdom, use Rest of World Delivery (detailed below).

We use Royal Mail International "Signed For" and Royal Mail "ParcelForce" courier service for our overseas deliveries.

Our STANDARD international delivery charge to EC destinations is £9.95 GBP (usually for 1 or 2 small items - for larger orders, see below). The maximum weight of the "small packet" parcel is 2Kg and there are also measurement restrictions, and additional charges may apply if these restrictions are exceeded by your order. We will always contact you to advise of any additional charges for your approval before processing your order (See below).

The delivery AIM by the standard International "signed for" service to the EC is 5-7 working days.

Standard "Small Packet" Rest Of World Delivery (£14.95)

This service applies to all countries outside of the Western Europe shipping regions stated above.

We use Royal Mail International "Signed For" and Royal Mail "ParcelForce" courier service for our overseas deliveries.

Our STANDARD international delivery charge to "Rest Of The World" (Non-EC destinations) is £14.95 GBP (usually for 1 or 2 small items - for larger orders, see below). The maximum weight of the "small packet" parcel is 1.5Kg and there are also measurement restrictions, and additional charges may apply if these restrictions are exceeded by your order. We will always contact you to advise of any additional charges for your approval before processing your order (See below).

The delivery AIM by the standard International "signed for" service to the Rest of The World is 7-10 working days.

"Large Packet" International Delivery - By Email Quotation 

Larger size orders will incur additional shipping charges above the standard international "small packet" rate, for reasons of size, weight and/or destination. You will be provided with an email quotation of the additional cost. We will request written confirmation that the additional cost is acceptable before charging to your card & posting your order. Parcelforce courier delivery for large packet orders to Europe is guaranteed within 3 working days. Outside Europe is 5-7 working days

For other non-courier services to international destinations please allow 7-10 working days. This is a TARGET only as overseas deliveries cannot be guaranteed. When the parcel has arrived in the country of destination it is passed to the incumbent postal service to deliver. A signature will be required upon receipt.

Payment Methods

We accept payments using the following Credit/Debit cards:

• Visa Credit
• Visa Debit/Electron Debit
• Mastercard Credit
• Maestro/Solo (NB. many of these card types have now been replaced by the card issuers)
• Maestro International
• JCB
• American Express

We also accept payments by cheques and Postal Orders but when ordering goods please allow an extra 3 days for bank clearing purposes, prior to the goods despatch.

Cheques and Postal Orders should be made out to "A2Z KIDS LTD." and sent to:

A2Z KIDS LTD
Unit 14
Woodbury Business Park
Woodbury
Devon
EX5 1AY

 When is payment for an order taken?

When you place an order and you complete the order process, your card details will be authorised and payment taken immediately. You will receive an email confirming that your order was completed successfully.

If your card is not authorised, payment is not taken and your order has not completed successfully. You will see a screen on the web-site asking you contact us to attempt authorisation of your card details. If you do not contact us, we will contact you either by phone or email and provide you with further information as to why your bank or card issuer did not authorise payment

Returning Or Exchanging Goods 

If you want to return any item that you have ordered from us you may do so for whatever reason within 28 days of the despatch date
The items returned, must be in a saleable condition and in their original undamaged packaging. All relevant tags and labels must still be attached.
We will refund the price of the items to the purchaser but only after having considered the condition of the items returned.
Delivery charges will only be refunded in the event of faulty or incorrect items.

NB: If a returned item is not fully resaleable due to the condition of the item and/or its packaging, we reserve the right to refuse a refund. We may then return the item to you with an email confirmation explaining why we cannot provide a refund. We may withhold up to 25% of the purchase price for items that may be resaleable at a reduced price..

For fancy dress, if a costume is ordered in the wrong size and an exchange is required, this can be provided but a re-delivery postage charge of £3.50 will be incurred (UK customers only).

If you want to exchange the costume for an alternative costume, please contact us initially by email or call to arrange (tel: 01395 233 860), but please note the goods must be in their original condition and packaging, as we cannot exchange used goods. All tags and labels must be attached.

For exchanges in the UK, a postal charge of £3.50 GBP will be incurred for sending out any new goods. Costs for exchanges to overseas customers will be confirmed in writing prior to the exchange.

Please note that we are unable to exchange or accept the return of certain items for hygiene reasons. These include childrens underwear (briefs and vests).

Your statutory rights are not affected.

How To Return Goods

Call 01395 233 860 between 9.00 am to 3.30pm, Monday to Friday.
or email orders@a2z-kids.co.uk
We will ask you the reason for return and provide you with a returns authorisation reference.
Please then return the items to the following address and ensure you obtain proof of postage (free certificate from Post Office). Please ensure that the returned items are suitably wrapped to ensure protection while in transit.
Please also include a completed "Returns" form (on the back of the invoice/delivery note) so that we can process your return and if necessary, contact you again.
Keep a record of the Returns Authorisation Reference.
We will refund you as promptly as possible, but usually within 7 working days of the goods being returned to us.

A2Z KIDS LTD.

UNIT 14,
WOODBURY BUSINESS PARK
WOODBURY
NR. EXETER
DEVON
EX5 1AY
 

Privacy & Security

This privacy statement discloses the privacy practices for a2z kids (http://www.a2z-kids.co.uk).
This web site agrees to notify you of:

1. What personally identifiable information of yours or third party personally identification is collected from you through the web site
2. The organization collecting the information
3. How the information is used
4. With whom the information may be shared
5. What choices are available to you regarding collection, use and distribution of the information
6. The kind of security procedures that are in place to protect the loss, misuse or alteration of information under a2z kids control
7. How you can correct any inaccuracies in the information.

If you feel that this company is not abiding by its posted privacy policy, you should contact:

A2Z Kids Ltd.
Unit 14
Woodbury Business Park
Woodbury
Nr. Exeter
DEVON
EX5 1AY
United Kingdom
Telephone: 01395 233 860
E-Mail: orders@a2z-kids.co.uk

Information Collection and Use 

A2Z Kids Ltd. is the sole owner of the information collected on this site. We will not sell, share,
or rent this information to others in ways different from what is disclosed in this statement. a2z kids
collects information from our users at several different points on our website. 

Order

We request information from the user on our order form. Here a user must provide contact information
(like name and shipping address) and financial information (like credit card number, expiration date).
This information is used for billing purposes and to fill customers orders. If we have trouble processing
an order, this contact information is used to get in touch with the user. 

Cookies

A cookie is a piece of data stored on the users hard drive containing information about
the user. Usage of a cookie is in no way linked to any personally identifiable information
while on our site. Once the user closes their browser, the cookie simply terminates. For instance,
by setting a cookie on our site, the user would not have to re-enter any shopping cart information,
thereby saving time while on our site. If a user rejects the cookie, they may still use our site
although some functionality may be affected.

Log Files

We use IP addresses to analyse trends, administer the site, and gather broad demographic
information for aggregate use. IP addresses are not linked to personally identifiable information.

Sharing

We may share aggregated demographic information with our partners and advertisers. This
is not linked to any personal information that can identify any individual person.

We use a credit card processing company to bill users for goods and services.
These companies do not retain, share, store or use personally identifiable
information for any secondary purposes. 

Links 

This web site may contain links to other sites. Please be aware that we [a2z kids]
are not responsible for the privacy practices of such other sites. We encourage our users to
be aware when they leave our site and to read the privacy statements of each and every web
site that collects personally identifiable information. This privacy statement applies solely to
information collected by this web site.

Security

This website takes every precaution to protect our users information. When users submit
sensitive information via the website, your information is protected both online and off-line.

When our registration/order form asks users to enter sensitive information
(such as credit card number and/or social security number), that information is
encrypted and is protected with the best encryption software in the industry - SSL.
While on a secure page, such as our order form, the lock icon on the bottom of Web
browsers such as Netscape Navigator and Microsoft Internet Explorer becomes locked,
as opposed to un-locked, or open, when you are just surfing.

While we use SSL encryption to protect sensitive information online, we also do everything
in our power to protect user-information off-line. All of our users information, not
just the sensitive information mentioned above, is restricted in our offices. Only employees
who need the information to perform a specific job (for example, our billing clerk or a
customer service representative) are granted access to personally identifiable information.

Correction/Updating Personal Information

If your users personal identifiable information changes (such as your post code),
or if a user no longer desires our service, we will endeavor to provide a way to correct,
update or remove that users personal data provided to us. This can be done by contacting
our Customer Support (tel: 01395 233 860)

Choice/Opt-out

If you use this site to purchase goods or services you may occasionally receive
information on products, services, special deals, and a newsletter. Out of
respect for the privacy of our users we present the option to not receive
these types of communications on our order form.

Users who no longer wish to receive our newsletter or promotional materials from
our partners may opt-out of receiving these communications by replying to unsubscribe
in the subject line in the email or email us at orders@a2z-kids.co.uk

Users of our site are always notified when their information is being collected by any
outside parties. We do this so our users can make an informed choice as to whether they
should proceed with services that require an outside party, or not.

Notification of Changes

If we decide to change our privacy policy, we will post those changes on our Homepage so our users
are always aware of what information we collect, how we use it, and under circumstances,
if any, we disclose it. If at any point we decide to use personally identifiable information in
a manner different from that stated at the time it was collected, we will notify users by way of an email.
Users will have a choice as to whether or not we use their information in this different manner.
We will use information in accordance with the privacy policy under which the information was collected.

Terms & Conditions 

These terms and conditions apply to the use of this website and you are requested to comply with them when using the website and in placing orders on the website.

Use of the website:

Access to the website is allowed on a temporary basis. We reserve the right to withdraw or modify the web-site at any time and for any period of our choosing.

You undertake that the personal information that you provide when you register on this web-site is true and accurate. You will also notify us of any changes in your personal information that will change your registered personal information that we hold on the web-site.

You comply not to mis-use this web-site by committing a criminal offence, by transmitting any offensive material or by doing anything that is technologically harmful, in an attempt to affect computer facilities accessed through this web-site.

Any identified breach will be reported to the relevant law enforcement authorities.

You agree to indemnify the directors and employees of A2Z Kids Limited harmless, immediately, against all claims, liabilities, damages, losses, costs and expenses arising out of any breach of the Conditions by you or any liabilities arising out of use of this website, or the use by any other person accessing the website using your shopping account or your personal information.

Privacy (Please scroll up to see separate "Privacy" section)

Intellectual Property Rights and Trademarks

The content on this site includes intellectual property rights; trademarks and copyrighted content. You acknowledge and agree that these rights remain vested in the website owner and their respective licensors. You are permitted to use this content only for personal use. You are not permitted to reproduce, or store this content in any format that is connected with any other business.

Terms & Conditions of Sale

Orders
When you place an order on this website you will receive an email acknowledgement detailing the products you have ordered and the delivery details.This is not an order confirmation or acceptance. Order acceptance and confirmation will take place on despatch of the order from our warehouse. Only those items listed on the despatch note/invoice receipt (delivered with theorder) will be included in the contract formed.

Non-acceptance of an order and subsequent notification to you can arise because: 

• The product ordered is unavailable due to being out of stock
• Full authorised payment has not been received
• The identification of a product description or pricing error

Product Range Availability and Pricing
We try our hardest to ensure that all our products displayed are accurately described and correctly priced. If we identify that an error has been made in the description or pricing of a particular item that is ordered we will contact you immediately. We will reconfirm the order with you at the correct description and price or cancel it as desired. If we cannot contact you and you have already paid for the goods we will give you a full refund.

VAT & Delivery Costs
All prices displayed on the website include VAT, where appropriate. Delivery costs are charged in addition to the item(s) cost and together these make the Total Cost.
 

Contract Cancellation

You are entiled under The Distance Selling Regulations to cancel your contract with us up to 8 working days after you have received the goods. If you wish to cancel you contract with us please see our Returns Procedure. Please note that due to hygiene reasons your rights to return certain products (eg childrens vests and briefs) does not apply.

Disclaimer of Liability

Even though we do try to verify the content available on site, we make no warranty to its accuracy. We also make no warranties that this site will meet all your requirement or be interruption or error free. Furtermore, we make no warranty to correct any defects, or that the site or server that provides the site are free from bugs and viruses.We disclaim any warranties of any kind in connection with the Products displayed. (This does not effect your statutory consumer rights or your contract cancellation rights)

Invalidity

If any part or provision of the Terms and Conditions are deemed unenforceable or unlawful, then that provision shall be deemed severable and will not effect the validity and enforceability of the remaining provisions in the Terms and Conditions.

Waiver

If you breach these terms and conditions, but we take no action, we will still be entitled to use our rights in any other potential breach of the terms and conditions.

Entire Agreement

These terms and conditions govern our relationship with you. Any changes to this must be agreed by us and signed by a director of A2Z Kids Ltd.

Governing Law

These terms and conditions are to be construed in accordance with the laws of England and any dispute or claim shall be subject to the exclusive jurisdiction of the courts of England.